---
title: "Public Folders: How to Fix Search Issues in Outlook"
url: https://lookeen.com/blog/public-folders-how-to-fix-search-issues-in-outlook
lang: en
description: "Having trouble searching your public folders? Click here for the right solutions."
author: "Froher Yosofy"
published: 2021-06-01T14:45:10+00:00
modified: 2026-11-11T04:52:46+00:00
---

# Public Folders: How to Fix Search Issues in Outlook

Outlook search is one of the most important tools in the Outlook ecosystem. It locates your emails, documents, calendar entries, and also data from [public folders](https://outlook-blog.de/3888/was-sind-offentliche-ordnerpublic-folders/). To be able to search public folders, certain settings must be configured. Click here to find out what these are and how you can optimally search within public folders. Having trouble searching your public folders? In this blog post, you will find the appropriate solutions.

## Add Public Folders to the Cache

You must first be connected to your organization’s or group’s Exchange Server to access public folders in Outlook. Ensure that all folders are included in the search index. If they are not, the respective folder will not be searched. Here is how you add public folders to the cache and thus to the search index.

**Step 1:** In the Outlook folder structure, locate the public folder you want to add to the cache.

**Step 2:** Right-click this folder and add it to your favorites. In the same step, you can rename the folder or add subfolders if necessary. Then click on *Properties* followed by *Advanced*.

**Step 3:** In the new window, select the Exchange cache mode and the setting for downloading your favorite public folders.

**Step 4:** Confirm with *OK*. Your public folders will now be added to the index and you should be able to search them.

![Too many files](https://lookeen.com/wp-content/uploads/2021/06/clouds-978965_640.jpg)

## Public Folders: Consider the Data Volume

The public folder search is an incredibly useful tool. It works particularly well for teamwork. Nevertheless, it can cause issues if you cache too many folders. Public folders typically contain large amounts of data and consume significant storage space. Therefore, you must ensure that you do not select any public folders that are too large. Overly large public folders can cause connection issues with the Exchange Server or completely block your search. You can always rebuild the search index as needed and add or remove folders. However, understandably, this can be very time-consuming. If you want to search all your public folders without issues, consider Lookeen as a solution.

[Lookeen searches your public folders quickly and without any issues!](https://lookeen.com/solutions/outlook-search/search-public-folders)

## Search Public Folders with Lookeen

Lookeen software automatically indexes public folders on the Exchange Server in both cached and uncached modes. This saves you a tremendous amount of time, making connection and search issues a thing of the past. [More information about Lookeen as a solution for search issues in public folders is available here.](https://lookeen.com/solutions/outlook-search/search-public-folders)

See you soon!