Support

We want you to be able to work with our products for as long as possible without experiencing any problems. Our developers enjoy working on our software, many clients have already expressed enthusiasm about our work. Thorough development, however, does not render qualified support useless. In addition to questions about technology and applications, other problems can arise. In order to guarantee immediate help, our Lookeen Support Center is at your disposal. You will receive free email support.

• Before contacting the Lookeen® Support Center, please make sure that you have already installed the latest updates and service packs on your Microsoft® Windows and Microsoft® Office package. To find out if your PC has the latest updates, visit www.microsoft.com.
• Furthermore, in case of any technical problems, please make sure that your computer fulfils the system requirements necessary for Lookeen®. All information concerning these requirements can be found in the FAQ section, under system requirements. The answers to many standard questions are also found there.
• We would like our clients to be able to work quickly and efficiently. Therefore we kindly ask you to appreciate that our support team do not answer questions referring to unfulfilled system requirements or any other incompatibilities with your operating system.
• If you have any questions about purchase, payment, your licence key, or similar problems, please contact our distributing partner Share-It!. Unfortunately, our Lookeen support team cannot give you answers concerning these types of problems. Most of your questions concerning these issues will be answered at the customer care center of Share-It!, or you can send an email with your concerns to the Share-It! team at: https://www.mycommerce.com/support/

Please do not contact us via our company address or telephone number regarding any support questions. Unfortunately, we cannot answer your questions there. You can reach us at any time via our online form.