What To Do When Outlook 2010 Rules Stop Working

The rules Outlook lets you create are divided into three groups:

• Stay Organized
• Stay Up to Date
• Start From a Blank Rule

But what should you do when your Outlook rules stop working? Let’s go over some solutions to this very common Outlook issue, so you can get things up and running again.

Why your Outlook rules are not working

Outlook Rules may stop working when you upgrade from Outlook 2007 to Outlook 2010. As a daily user, you may also find this to be a common issue in Outlook – Rules in Outlook aren’t always the most stable function.

There are some simple things you can check that may be the root of the problem:

• If you created a rule and selected the box that says “On this Machine Only”, this may stop this specific rule from automatically working on each computer you use. Make sure this box is not selected.
• If you have more than one email address in Outlook, there’s a chance the rule was applied to the incorrect email account, so make sure your assign the rules to the correct accounts.

Creating, editing, and deleting Outlook Rules

Your best bet when it comes to malfunctioning Outlook rules might be to delete the rules that are failing to do their job, and recreate them. Editing or recreating the rules you need will usually have them up and running again. Even though it’s time consuming, it’s worth trying this before taking any more drastic measures. It’s also an opportunity to edit or delete other rules you may have created in the past.

• Click Rules in the Home ribbon
• Click Manage Rules & Alerts
• To edit a rule:
  • Double click on the rule you’d like to change
  • Choose your conditions from the list
  • Follow the rule setup wizard
• To create a new rule:
  • Click New Rule…
  • Choose a rule from one of the 3 groups
  • Follow the rule setup wizard
• To delete a rule:
  • Click on the rule you’d like to delete
  • Click Delete from the menu
  • Click Yes
• Make sure to click Apply before you close the rules manager

If after doing these things, your rules are still not working properly, you may have to recreate your profile or delete and re-add the accounts to your profile in Outlook 2010.  Make sure you have all of your data backed up before doing this. Once you have your accounts back up and running, you can then recreate the rules you need.